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Communication with Victims and Survivors

Author: National Victim Assistance Academy

No book to buy Duration: 2 hours
3.6 out of 4.0, Based on: 3,122 reviews

Course Summary

This continuing education domestic violence course introduces basic communication skills that are necessary for victim service providers to successfully advocate for victims in the aftermath of a crime and throughout their involvement in the criminal or juvenile justice system. Victim service providers must practice basic communication skills to be able to provide effective services to victims.

Course Format

This course contains downloadable online lessons (PDF or Word) and a practice test. When you're ready, purchase the course by clicking the "Add this Course Now" button above; this will let you take the test and receive your certificate for CEU credits.

Course Syllabus

  1. Communications Framework
  2. Skills within the Communications Framework
  3. Observations and Nonverbal Communication in Addressing Victim Needs
  4. Awareness of Cultural Styles of Communication
  5. Communication Barriers
  6. Communicating with Children
  7. Written Resources for Crime Victims

Learning Objectives

  • Explain active versus passive Listening.
  • Describe barriers to victim assistance.
  • Explain ways to communicate with child victims.

FAQs

Most of our courses will satisfy your CEU requirements. However, you can double check with this handy tool.
You can download all the required materials above where it says "Preview the material"
No prerequisites are required for this course.
Yes. Once you read the material and pass your test, you can print your certificate right away from your "My Account" page.
You bet, you can download the course material to your computer. You can then print it off, transfer it to your tablet or whatever works for you. Most folks print of a copy of the test and circle the answers while reading through the material.

How it Works

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1. Confirm Your
Requirements.

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2. Read the
Material.

test time

3. Take the
Test.

done

4. Print Your
Certificate.