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Communication with Victims and Survivors

Author: National Victim Assistance Academy

Course Created: 2010

Practice Level: Intermediate

No book to buy Duration: 2 hours
3.7 out of 4.0, Based on: 27 reviews

Course Summary

This continuing education domestic violence course introduces basic communication skills that are necessary for victim service providers to successfully advocate for victims in the aftermath of a crime and throughout their involvement in the criminal or juvenile justice system. Victim service providers must practice basic communication skills to be able to provide effective services to victims.

Course Format

This course contains downloadable online lessons (PDF or Word) and a practice test. When you're ready, purchase the course by clicking the "Add To Cart" button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.

Course Syllabus

  1. Communications Framework
  2. Skills within the Communications Framework
  3. Observations and Nonverbal Communication in Addressing Victim Needs
  4. Awareness of Cultural Styles of Communication
  5. Communication Barriers
  6. Communicating with Children
  7. Written Resources for Crime Victims

Learning Objectives

  • Explain active versus passive Listening.
  • Describe barriers to victim assistance.
  • Explain ways to communicate with child victims.


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No prerequisites are required for this course.
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