Find Your Board CE Requirements & Accreditations:
Return to Course List

The Value of Empathy in the Patient-Clinician Relationship

Author: Jassin M. Jouria, MD
(Click author's name for bio)

Course Created: 2018

Practice Level: Indroductory

This course does not qualify for NBCC credit

No book to buy Duration: 1 hours
4.9 out of 5.0, Based on: 8,456 reviews

Course Summary

Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.

Course Format

This course contains downloadable online lessons (PDF) and a practice test. When you're ready, purchase the course by clicking the "Add To Cart" button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.

Learning Objectives

  • Explain the role of empathy in a therapeutic relationship
  • Describe the importance of emotional attunement
  • Discuss how to process of negotiation and confrontation

Course Syllabus

I.              Introduction
II.           The Role of Empathy
1.   Definition of Empathy in Healthcare
2.   Barriers to Empathy
3.   Diagnosis and Clinical Outcomes
4.   Patient Enablement
5.   Measuring Levels of Empathy
III.        Detached Cognition in the Health Clinician
1.   Meanings of Empathy and Detachment
2.   Nonverbal Attunement
IV.         The Empathic Clinician and Emotional Attunement
1.   Listening to the Patient’s Story
2.   Barrier’s to Empathy
3.   Neural Basis of Empathy
V.            Empathic Negotiation and Confrontation
1.   Confrontation and Ethics
2.   Confrontation and Emotional Gratification
3.   Letting Go of Anger
VI.         Techniques to Deal with a Difficult Patient
1.   Medical Frequent Flyers
VII.       Summary

s:, provider #1115, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. maintains responsibility for this course. ASWB ACE Approval Period: 07/08/21-07/08/24.

We are committed to providing our learners with unbiased information. Ce4Less never accepts commercial support and our authors have no significant financial or other conflicts of interest pertaining to the material


Most of our courses will satisfy your CEU requirements. However, you can double check by selecting your State and profession at the top of the page.
You can download all the required materials above where it says "Preview the material"
No prerequisites are required for this course.
Yes. Once you read the material and pass your test, you can print your certificate right away from your "My Account" page.
You bet, you can download the course material to your computer. You can then print it off, transfer it to your tablet or whatever works for you. Most folks print of a copy of the test and circle the answers while reading through the material.

How it Works


1. Confirm Your


2. Read the

test time

3. Take the


4. Print Your