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The Value of Empathy in the Patient-Clinician Relationship

Author: Jassin M. Jouria, MD
(Click author's name for bio)

Course Created: 2018

Practice Level: Indroductory

No book to buy Duration: 1 hours
4.5 out of 5.0, Based on: 1,812 reviews

Course Summary

Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.

Course Format

This course contains downloadable online lessons (PDF or Word) and a practice test. When you're ready, purchase the course by clicking the "Add To Cart" button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.

Learning Objectives

  • Explain the role of empathy in a therapeutic relationship
  • Describe the importance of emotional attunement
  • Discuss how to process of negotiation and confrontation

Course Syllabus

I.              Introduction
II.           The Role of Empathy
1.   Definition of Empathy in Healthcare
2.   Barriers to Empathy
3.   Diagnosis and Clinical Outcomes
4.   Patient Enablement
5.   Measuring Levels of Empathy
III.        Detached Cognition in the Health Clinician
1.   Meanings of Empathy and Detachment
2.   Nonverbal Attunement
IV.         The Empathic Clinician and Emotional Attunement
1.   Listening to the Patient’s Story
2.   Barrier’s to Empathy
3.   Neural Basis of Empathy
V.            Empathic Negotiation and Confrontation
1.   Confrontation and Ethics
2.   Confrontation and Emotional Gratification
3.   Letting Go of Anger
VI.         Techniques to Deal with a Difficult Patient
1.   Medical Frequent Flyers
VII.       Summary

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We are committed to providing our learners with unbiased information. CE4Less never accepts commercial support and our authors have no significant financial or other conflicts of interest pertaining to the material

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