The Value of Empathy in the Patient-Clinician Relationship
Author: Jassin M. Jouria, MD
(Click author's name for bio)
Course Created: 2018
Practice Level: Indroductory
This course does not qualify for NBCC credit
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Jassin M. Jouria, MD
Jassin M. Jouria is a medical doctor, professor of academic medicine, and medical author. He graduated from Ross University School of Medicine and has completed his clinical clerkship training in various teaching hospitals throughout New York, including King’s County Hospital Center and Brookdale Medical Center, among others. Dr. Jouria has served as a test prep tutor and instructor for Kaplan. He has developed several medical courses and curricula for a variety of educational institutions. Dr. Jouria has also served on multiple levels in the academic field including faculty member and Department Chair. Dr. Jouria continues to serves as a Subject Matter Expert for several continuing education organizations covering multiple basic medical sciences.
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Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.
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- Explain the role of empathy in a therapeutic relationship
- Describe the importance of emotional attunement
- Discuss how to process of negotiation and confrontation
II. The Role of Empathy
1. Definition of Empathy in Healthcare
2. Barriers to Empathy
3. Diagnosis and Clinical Outcomes
4. Patient Enablement
5. Measuring Levels of Empathy
III. Detached Cognition in the Health Clinician
1. Meanings of Empathy and Detachment
2. Nonverbal Attunement
IV. The Empathic Clinician and Emotional Attunement
1. Listening to the Patient’s Story
2. Barrier’s to Empathy
3. Neural Basis of Empathy
V. Empathic Negotiation and Confrontation
1. Confrontation and Ethics
2. Confrontation and Emotional Gratification
3. Letting Go of Anger
VI. Techniques to Deal with a Difficult Patient
1. Medical Frequent Flyers
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