The Value of Empathy in the Patient-Clinician Relationship
Author: Jassin M. Jouria, MD
(Click author's name for bio)
Course Created: 2018
Practice Level: Indroductory
No book to buy
Jassin M. Jouria, MD
Jassin M. Jouria is a medical doctor, professor of academic medicine, and medical author. He graduated from Ross University School of Medicine and has completed his clinical clerkship training in various teaching hospitals throughout New York, including King’s County Hospital Center and Brookdale Medical Center, among others. Dr. Jouria has served as a test prep tutor and instructor for Kaplan. He has developed several medical courses and curricula for a variety of educational institutions. Dr. Jouria has also served on multiple levels in the academic field including faculty member and Department Chair. Dr. Jouria continues to serves as a Subject Matter Expert for several continuing education organizations covering multiple basic medical sciences.
4.5 out of 5.0, Based on: 1,812 reviews
Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.
This course contains downloadable online lessons (PDF or Word) and a practice test. When you're ready, purchase the course by clicking the "Add To Cart" button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.
- Explain the role of empathy in a therapeutic relationship
- Describe the importance of emotional attunement
- Discuss how to process of negotiation and confrontation
II. The Role of Empathy
1. Definition of Empathy in Healthcare
2. Barriers to Empathy
3. Diagnosis and Clinical Outcomes
4. Patient Enablement
5. Measuring Levels of Empathy
III. Detached Cognition in the Health Clinician
1. Meanings of Empathy and Detachment
2. Nonverbal Attunement
IV. The Empathic Clinician and Emotional Attunement
1. Listening to the Patient’s Story
2. Barrier’s to Empathy
3. Neural Basis of Empathy
V. Empathic Negotiation and Confrontation
1. Confrontation and Ethics
2. Confrontation and Emotional Gratification
3. Letting Go of Anger
VI. Techniques to Deal with a Difficult Patient
1. Medical Frequent Flyers
Ce4Less.com Is approved by the American Psychological Association To sponsor continuing education For psychologists. Ce4Less.com maintains responsibility for this program and its content.
Ce4Less.com, #1115, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Ce4Less.com maintains responsibility for this course. ACE provider approval period: [8/8/2018-8/8/2021]. Social workers completing this course receive
Online continuing education credits.
We are committed to providing our learners with unbiased information. CE4Less never accepts commercial support and our authors have no significant financial or other conflicts of interest pertaining to the material