Practice Level: Beginner
Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.
This course contains downloadable online lessons (PDF) and a practice test. When you’re ready, purchase the course by clicking the “Add To Cart” button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.
- Explain the role of empathy in a therapeutic relationship
- Describe the importance of emotional attunement
- Discuss how to process of negotiation and confrontation
- Definition of Empathy in Healthcare
- Barriers to Empathy
- Diagnosis and Clinical Outcomes
- Patient Enablement
- Measuring Levels of Empathy
- Meanings of Empathy and Detachment
- Nonverbal Attunement
- Listening to the Patient’s Story
- Barrier’s to Empathy
- Neural Basis of Empathy
- Confrontation and Ethics
- Confrontation and Emotional Gratification
- Letting Go of Anger
- Medical Frequent Flyers
Jassin M. Jouria, MD
Jassin M. Jouria is a medical doctor, professor of academic medicine, and medical author. He graduated from Ross University School of Medicine and has completed his clinical clerkship training in various teaching hospitals throughout New York, including King’s County Hospital Center and Brookdale Medical Center, among others. Dr. Jouria has served as a test prep tutor and instructor for Kaplan. He has developed several medical courses and curricula for a variety of educational institutions. Dr. Jouria has also served on multiple levels in the academic field including faculty member and Department Chair. Dr. Jouria continues to serves as a Subject Matter Expert for several continuing education organizations covering multiple basic medical sciences.
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This course does not qualify for NBCC credit
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