Course Summary

Practice Level: Beginner

Clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided.

Course Format

This course contains downloadable online lessons (PDF) and a practice test. When you’re ready, purchase the course by clicking the “Add To Cart” button. This will let you take the test, complete the course evaluation and receive your certificate for CE credits.

Learning Objectives

  • Explain the role of empathy in a therapeutic relationship
  • Describe the importance of emotional attunement
  • Discuss how to process of negotiation and confrontation

Course Syllabus

  • Introduction
  • The Role of Empathy
    • Definition of Empathy in Healthcare
    • Barriers to Empathy
    • Diagnosis and Clinical Outcomes
    • Patient Enablement
    • Measuring Levels of Empathy
  • Detached Cognition in the Health Clinician
    • Meanings of Empathy and Detachment
    • Nonverbal Attunement
  • The Empathic Clinician and Emotional Attunement
    • Listening to the Patient’s Story
    • Barrier’s to Empathy
    • Neural Basis of Empathy
  • Empathic Negotiation and Confrontation
    • Confrontation and Ethics
    • Confrontation and Emotional Gratification
    • Letting Go of Anger
  • Techniques to Deal with a Difficult Patient
    • Medical Frequent Flyers
  • Summary


Jassin M. Jouria, MD

Jassin M. Jouria is a medical doctor, professor of academic medicine, and medical author. He graduated from Ross University School of Medicine and has completed his clinical clerkship training in various teaching hospitals throughout New York, including King’s County Hospital Center and Brookdale Medical Center, among others. Dr. Jouria  has served as a test prep tutor and instructor for Kaplan. He has developed several medical courses and curricula for a variety of educational institutions. Dr. Jouria has also served on multiple levels in the academic field including faculty member and Department Chair. Dr. Jouria continues to serves as a Subject Matter Expert for several continuing education organizations covering multiple basic medical sciences.

Accreditation Approval Statements

This course does not qualify for NBCC credit. is approved by the American Psychological Association to sponsor continuing education for psychologists. maintains responsibility for this program and its content.

Courses have been approved by, as a NAADAC Approved Education Provider, for educational credits. NAADAC Provider #91345 is responsible for all aspects of the programming.

We are committed to providing our learners with unbiased information. CE4Less never accepts commercial support and our authors have no significant financial or other conflicts of interest pertaining to the material.

Course Reviews

No Reviews Found!
Show more reviews
What's your experience? We'd love to know!